REFUND POLICY

Thank you for shopping with Tonisha Scott. Please review this policy carefully before completing your purchase.

ALL SALES ARE FINAL

Unless otherwise expressly stated in writing, all purchases made through TonishaScott.com are final. We do not offer refunds, returns, exchanges, or store credits for change of mind, incorrect selections, failure to review product details, or other circumstances outside of our control.

By completing your purchase, you acknowledge that you have reviewed the product or service description and understand the terms associated with your purchase.

DIGITAL PRODUCTS

Due to the immediate-access nature of digital products, all digital product sales are final and non-refundable once an order has been completed.

Digital products, including but not limited to ebooks, educational materials, guides, downloads, templates, and other digital resources, cannot be returned or exchanged.

Failure to download, access, read, or use a digital product does not qualify the purchase for a refund.

If you experience a technical issue accessing a digital purchase, please contact us so we can assist with access.

HAIR EXTENSIONS & PHYSICAL PRODUCTS

All hair extensions and physical products are final sale unless the item received is incorrect or arrives with a verified defect attributable to us.

Please carefully review your texture, length, color, quantity, and other product selections before completing your purchase.

Variations in texture, curl or wave pattern, color, and appearance may naturally occur with human hair products. These natural variations are not considered defects.

We are not responsible for dissatisfaction resulting from an incorrect product selection, improper installation, chemical processing, coloring, cutting, alteration, maintenance, or use after the product has been received.

INCORRECT OR DEFECTIVE ORDERS

If you believe you received an incorrect or defective item, please contact us promptly after delivery with your order number, a description of the issue, and clear photographs of the product and packaging.

Products must remain unused, unwashed, uncolored, uncut, unaltered, and in their original condition while the claim is being reviewed.

Submitting a claim does not automatically guarantee a refund or replacement. Eligible claims will be reviewed individually.

SHIPPING

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery process.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an address incorrectly entered by the customer.

Any applicable processing and shipping timelines will be provided on the relevant product page or during checkout.

APPOINTMENTS & PROFESSIONAL SERVICES

Appointments, deposits, cancellations, rescheduling, late arrivals, no-shows, and other salon-related matters are governed by the booking policies provided during the appointment scheduling process.

Purchasing a product through TonishaScott.com does not reserve or guarantee a salon appointment unless expressly stated otherwise.

QUESTIONS OR ORDER ISSUES

For questions regarding an order or difficulty accessing a digital purchase, please contact:

info@tonishascott.com

Please include your full name and order number when contacting us regarding a purchase.

POLICY CHANGES

We reserve the right to update or modify this Refund Policy at any time. The policy in effect at the time of purchase will apply to that transaction, subject to applicable law.